How to manage your account online
With our account management platform, you can easily control and manage your subscription online at any time, including being able to pause print delivery when going on vacation, report delivery issues, pay your subscription bill, set up EZ Pay, and update your account information all in one convenient location.
In addition to self-service options, you can review your payment and delivery history as well as access useful subscriber benefits such as the e-Edition and the ability to share your digital access with a friend or family member.
You must have activated your digital access in order to manage your account online.
To access account management
Step 1: Go to our homepage
Step 2: Click on your name or “Sign In” at the top right corner of the navigation bar
Step 3: Click on “Manage Account” in the dropdown
Step 4: Sign into your account
On the left-hand side of the screen, you will be able to access a variety of self-service options that make subscription management simple.
Manage sign-in settings
Step 1: Click on “Sign in settings” on the left-hand sidebar
Step 2: Update your name and email address
Step 3: Click “Update”
If you would like to change your password
Step 1: Click on “Sign in settings” on the left-hand sidebar
Step 2: Click on “Change Password”
Step 3: Insert your current password and enter your new desired password
Step 4: Click on “Change”
Update your delivery address
Step 1: Click on “Delivery address” in the left-hand sidebar
Step 2: Enter your new address and click on “Check New Address”
Step 3: If we offer print delivery to your new address, select the day you would like to switch delivery to your new address
If print delivery is not offered to your new address, you will not be able to update your delivery address.
Pause print delivery
Step 1: Click on “Pause delivery” in the left-hand sidebar
Step 2: Select the dates in which you would like you pause your print delivery
Step 3: Click on “Schedule”
We will not deliver the print edition when your delivery is paused. We will continue to charge you the subscription fee, and we will credit your account. While paused, you can still access content through our website, mobile apps, and the e-Edition.
Report a delivery issue
Step 1: Click on “Report delivery issue” in the left-hand sidebar
Step 2: Select the date in which you experienced a delivery issue
Step 3: Select the problem that you experienced
Step 4: Click on “Report Issue”
Pay your bill
Step 1: Click on “Pay bill” on the left-hand sidebar
Step 2: Add a carrier tip, if desired, and fill out your credit card information
Step 3: Confirm the total and click on “Authorize Payment”
Set up EZ Pay
Step 1: Click on “Sign up for auto pay (EZ Pay)” in the left-hand sidebar
Step 2: Add a carrier tip, if desired, and fill out your credit card information
Step 3: Check the box “Sign me up for automatic payments”
Step 4: Confirm the total and click on “Authorize Payment”
With EZ Pay, you will be automatically billed each month for your subscription saving you time and money.
Update payment information
Step 1: Click on “Payment information” in the left-hand sidebar
Step 2: Insert your new payment information and billing address
Step 3: Click “Update Payment Information”
Share digital access
Step 1: Click on "Share digital subscription"
Step 2: Enter the name and email of who you want to share your digital access with
Step 3: Click on "Share Access"
Login instructions will be sent to the email provided.
This article originally appeared on USA TODAY NETWORK: Quick Tips For Subscribers: How to manage your account online
